There are four basic types of communication that we use from the time we wake up until the time we go to sleep. They are reading, writing, speaking and listening.
Most people have been taught to use three of these methods very effectively. But when it comes to listening; very few people do it well.
Stephen tells us that through listening we can understand people better and actually get them to open up and trust us. This is because we are doing it from a position of character and not simply because we want something from them. So, “Yeah,” what we’re saying here is that the only way folks will ever trust us is if they sense from us that we truly care about what they are saying and understand them.
Bottom line in what Mr. Stephen Covey is saying here? “Talk less and listen way more!”