Diagnose Before You Prescribe: Habit 5: Seek First To Understand Then To Be Understood: Brian Schnabel’s Stephen Covey 7 Habits Of Highly Effective People Summary.

If you attempt to come up with a solution for a person’s dilemma before you fully understand it do you honestly think they are ever going to fully trust you? Would you trust your mechanic to bill you for parts for your car that he only thinks are broken based purely on what you are telling him is wrong? Maybe Unless you know for a fact that the person is an automotive psychic You would expect him “or her” to take a look at your car and do some work on it “first” before requesting payment, “Right?” The point here is; if you are the one playing mechanic when someone brings a problem to you; the only really good way to insure that they will trust you and what you prescribe as a solution for them to work with is through your practice of empathetic listening.

Author: Brian Schnabel

[brian@brianschnabel.com]: Because it’s all about how you feel; I’m plugin it all in here via Microsoft Word 2016, Windows 10, JAWS 2018 and the screen reader accessibility of WordPress 4.9.0.

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