So, what does it take to be able to enjoy a positive level of synergistic communication? Mr. Covey explains in his book; having a good balance in the emotional bank account of each party involved in a discussion about a problem is a good first step. Communicating with a win win mentality plus empathy, seeking to understand where others are coming from in the discussion, puts everyone on the same side of the problem rather than on opposite sides of a very high fence.
There is respect and appreciation for the differences in viewpoints of others. Trust continues to build even as the discussion of a particular problem progresses. Why? Because all involved understand clearly the needs and desires of all others they are having the discussion with.